Crystal Chandelier Stainless Steel Iron Gold Smoke Gray Tinted Crystal Long Drop Post-Modern E14 Round Rectangle Three Sizes
Crystal Chandelier Stainless Steel Iron Gold Smoke Gray Tinted Crystal Long Drop Post-Modern E14 Round Rectangle Three Sizes
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States. International shipping may be available for select destinations where listed at checkout. Orders cannot be shipped to unsupported regions.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight presents the first fixture in the collection with smoked gray tinted crystal: a stainless steel and iron frame finished in gold, carrying elongated crystal drops in a distinctive smoke gray tone that shifts the register of crystal chandelier lighting entirely. Every other crystal fixture in the range uses clear transparent crystal, which maximises prismatic refraction and produces the brilliant, light-scattering effects most commonly associated with chandelier crystal. Smoke gray crystal works differently. The tinted glass absorbs a portion of the light rather than transmitting it at full intensity — the result is a warmer, more diffuse, more atmospherically restrained luminosity that reads as contemporary and sophisticated rather than traditionally opulent. The gold frame and the smoke gray crystal form a considered two-tone pairing: warm metallic gold against the cool muted tone of the smoked drops, a contrast that gives the fixture a distinctly post-modern character — neither purely classical nor purely minimal, but occupying a knowing position between the two.
The elongated crystal drop construction creates a vertical curtain of smoked crystal around and below the frame, distributing light outward through and between the drops rather than concentrating it in focal point reflections. Three configurations address different room geometries: two circular forms at 23.6'' and 31.5'' diameter for round tables, central room placements, and symmetrical spaces, and a rectangular form at 37.4'' wide for dining tables and linear spaces. All three carry the same gold and smoke gray finish, the same E14 LED tri-color capability, and the same post-modern aesthetic character that makes this fixture unlike anything else in the range.
Design & Aesthetic
- Frame: stainless steel and iron, gold finish — the electroplated and polished gold surface provides warm metallic contrast to the smoke gray crystal, creating a two-tone pairing that is the defining visual signature of this fixture
- Crystal: elongated drops in smoke gray tinted crystal — the smoked tone is intrinsic to the crystal material, not a coating; the gray tint is consistent across all drops, producing an even, unified smoky visual field rather than the variable refraction of clear crystal
- Smoke gray crystal and light quality: where clear crystal transmits and refracts light at maximum intensity, smoked crystal filters it — the output through smoked drops is softer, more diffuse, warmer in perceived tone, and more atmospheric; the fixture glows rather than sparkles, which is a deliberate and valuable distinction from all other crystal chandeliers in the collection
- The gold-smoke gray combination is characteristic of post-modern decorative design: the gold asserts warmth and classical luxury reference; the smoke gray introduces restraint, edge, and contemporary relevance; together they produce a fixture that functions in contemporary, transitional, and post-modern interiors without visual conflict
- Elongated long-drop crystal construction — the drops hang vertically from the frame in a curtain arrangement, creating a layered depth to the fixture body that reads as substantial and richly textured from all viewing angles
- Geometric fixture shape — the frame presents a clean, defined circular or rectangular profile; the crystal curtain fills the body of the form without obscuring its geometry
- Style: modern / post-modern — the fixture sits comfortably in contemporary living rooms and dining rooms where maximum brilliance is not the priority but decorative material richness is
Gold frame. Smoke gray crystal. The glow of post-modern restraint.
Lighting Experience
- E14 candelabra socket — 3-step dimming LED bulbs included; each socket carries a bulb capable of switching between three colour temperatures via the wall switch
- Tri-color 3000K / 4500K / 6000K via wall switch — three-step colour temperature switching in sequence; colour temperature only, brightness is not adjustable
- 3000K warm white through smoke gray crystal: the combination of warm-white LED and smoked tinted crystal produces a deeply amber-toned, intimate ambient glow — the most atmospheric mode; particularly effective in dining rooms and living rooms at evening hours
- 4500K neutral white: balanced daylight tone; the smoke gray crystal softens the neutral output to produce a clean, slightly muted ambient light well suited to living areas and transitional spaces
- 6000K cool white: the smoke gray tint at cool white produces a clear, contemporary ambient output — cooler than the warm modes, but still softened by the crystal tint relative to the sharp prismatic output of clear crystal at the same temperature
- Light source count by configuration: 9 lights (D 23.6''), 15 lights (D 31.5''), 10 lights (rectangle) — the higher light count of the D 31.5'' delivers proportionally more output across the same colour temperature range
- Indicative illumination coverage: 161–269 sq ft depending on configuration — the D 23.6'' suits smaller dining and living rooms; the D 31.5'' covers larger principal spaces
- The smoked crystal's filtering effect means this fixture is inherently ambient and atmospheric rather than task-oriented; it performs best as the primary decorative light source in a space supplemented by recessed or secondary functional lighting
Note: Tri-color switching controls colour temperature only via wall switch (3000K / 4500K / 6000K). It does not adjust brightness. There is no remote control.
Materials & Construction
- Frame material: stainless steel and iron
- Finish: gold (electroplated and polished)
- Crystal: elongated drops, smoke gray tinted — transparent smoked tone, consistent across all drops
- Light source: E14 candelabra socket; 3-step dimming LED bulbs included
- Mounting: hanging suspension with adjustable chain
- Indoor use only
- Care: turn off power, wipe clean with dry cloth
Size & Configuration Options
Three configurations: two circular forms for round tables and central room placements, one rectangular form for dining tables and linear spaces. The two circular configurations share the same 15.7'' fixture height; the rectangular configuration is slightly shallower at 13.8''. All three carry gold-finished frames with smoke gray elongated crystal drops.
D 23.6'' — the compact circular configuration; 9 lights; suited to dining rooms for 4–6, primary bedrooms, and living rooms where a circular crystal chandelier of moderate scale is required. At 33.06 lb, structurally appropriate for standard residential ceiling mounts.
- Size: 23.6'' W × 23.6'' D × 15.7'' H
- Weight: 33.06 lb
- Light count: 9
- Hanging chain: adjustable
D 31.5'' — the large circular configuration; 15 lights; the heaviest of the three at 50.71 lb and the highest light count, delivering maximum coverage across the smoke gray crystal curtain. Suited to large dining rooms, generous living rooms, and principal open-plan spaces where the smaller circular configuration would read as undersized. At 31.5'' diameter, appropriate for dining tables seating 6–8 and living room arrangements of comparable scale.
- Size: 31.5'' W × 31.5'' D × 15.7'' H
- Weight: 50.71 lb
- Light count: 15
- Hanging chain: adjustable
Rectangle 37.4'' — the rectangular configuration; 10 lights; the widest footprint of the three at 37.4'' and the shallowest body at 13.8'' H. The narrow 12.6'' depth and 37.4'' width create a pronounced linear proportion suited to rectangular dining tables for 6–8, kitchen islands with generous clearance, and elongated living room arrangements where a circular chandelier would be misaligned with the room geometry. At 37.47 lb, this is the second rectangular hanging chandelier in the collection alongside Product 80's Long 47.2'' configuration.
- Size: 37.4'' W × 12.6'' D × 13.8'' H
- Weight: 37.47 lb
- Light count: 10
- Hanging chain: adjustable
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)
Functionality
- Ceiling-mounted hanging suspension — professional electrical installation required
- Adjustable hanging chain — set to required hang height at installation
- Wall switch control — cycles through 3 colour temperatures (3000K / 4500K / 6000K) in sequence
- Tri-color switching: colour temperature only — brightness is not adjustable
- E14 LED bulbs included
- Voltage: 110V
- Power supply: hardwired
- Indoor use only
- Care: power off at switch, wipe clean with dry cloth
Technical Specifications
- Product type: Crystal Chandelier
- Light source: E14 candelabra socket; 3-step dimming LED bulbs included
- Voltage: 110V
- Power supply: hardwired
- Frame material: stainless steel, iron
- Finish: gold (electroplated and polished)
- Crystal: elongated long drops, smoke gray tinted
- Style: modern / post-modern
- Mounting: hanging suspension with adjustable chain
- Color temperature: 3-step — 3000K / 4500K / 6000K (wall switch controlled)
- Color temperature dimming: yes
- Brightness dimming: no
- Light count: 9 (D 23.6'') / 15 (D 31.5'') / 10 (Rectangle 37.4'')
- Illumination area: approximately 161–269 sq ft
- Indoor rated
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Contemporary, post-modern, and transitional interiors where the standard clear-crystal chandelier palette reads as too traditional or too brilliant — smoke gray crystal introduces a cooler, more restrained decorative register that pairs with darker palettes, matte surfaces, and contemporary furniture without visual conflict
- Dining rooms for 4–8 where the gold frame and smoke gray crystal create a considered focal point above the table; the rectangular configuration aligns with rectangular dining tables of standard residential length; the circular configurations suit round and square tables
- Living rooms and principal spaces where a crystal chandelier is desired but the characteristic high-intensity prismatic sparkle of clear crystal is too visually active for the room's tone — the smoked tint produces a softer, more integrated ambient contribution
- Interiors with dark or jewel-toned walls, charcoal upholstery, and moody palettes where the gold and smoke gray combination reinforces rather than conflicts with the room's established colour language
- Spaces covering 161–269 sq ft where the illumination coverage and decorative scale of the fixture need to match simultaneously — the three configurations cover a range from compact dining rooms to large open-plan principal rooms
- Buyers who want the material richness of a substantial crystal chandelier without the brilliant prismatic effect — smoke gray crystal delivers texture, depth, and visual presence while producing light of a gentler, more atmospheric character than any clear-crystal equivalent in the collection
- The rectangular configuration specifically for rectangular dining tables for 6–8 and elongated living room placements where the 37.4'' width and 12.6'' depth produce a proportionally correct linear profile above the table axis
The only smoked crystal in the collection. Gold and gray. Contemporary restraint, chandelier scale.
