Crystal Chandelier Metal Hardware Gold French Style Teardrop Cascading E12 Two Styles
Crystal Chandelier Metal Hardware Gold French Style Teardrop Cascading E12 Two Styles
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States. International shipping may be available for select destinations where listed at checkout. Orders cannot be shipped to unsupported regions.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight presents a crystal chandelier in the French light luxury tradition — a gold metal hardware frame from which teardrop crystal drops cascade in a tall, vertically dominant silhouette that builds richness through height rather than breadth. Two style configurations are available, both sharing the same gold frame, teardrop crystal format, and E12 candelabra socket, differing in overall scale: Style A at a refined compact form suited to intimate spaces, and Style B at a larger scale suited to principal rooms and statement installations.
The teardrop crystal format is among the most classical in the chandelier vocabulary — a soft, elongated drop that captures and distributes light in gentle, flowing arcs rather than the sharp angular patterns of cube crystal or the scattered brilliance of faceted drops. Here it is arranged in cascading strings that descend from the gold frame in a dome-shaped curtain, building a luminous vertical volume that reads as graceful and composed from every angle. The gold metal hardware frame provides the structural armature — clean, considered, and appropriate to the French light luxury register.
The E12 candelabra socket gives the buyer full control over the character of the light. No integrated colour temperature is prescribed; the warmth, brightness, and quality of illumination are entirely determined by the buyer's choice of E12 bulb. A 2700K warm white candelabra creates intimate, golden ambiance well suited to the French aesthetic; a 3000K neutral warm reads cleaner and more contemporary; a 4000K daylight bulb brings out the clarity of the crystal and suits dining and living spaces where colour accuracy matters. This flexibility is a practical advantage over integrated LED formats and allows the fixture to serve a wide range of design intentions.
Design & Aesthetic
- Gold metal hardware frame — structured, well-finished, suited to French light luxury, transitional, and classic-contemporary interiors.
- Teardrop crystal drops — precision-cut, transparent; the classic cascading drop format; produces soft flowing light arcs and gentle prismatic refractions, distinct from the sharp geometry of cube crystal and the broad scatter of multi-faceted formats.
- Tall, vertically dominant silhouette — height is approximately 1.75× the fixture width in both styles, building visual richness through vertical mass rather than lateral spread; a dome-cascade form that fills the ceiling plane with layered crystal depth.
- Style A is the more refined scale — suited to bedrooms, nurseries, dining areas, and smaller living rooms where presence is desired without dominance.
- Style B is the fuller, more commanding scale — suited to principal living rooms, formal dining rooms, entrance halls, and any space where a larger vertical cascade reads as the room's focal point.
- French light luxury character: restrained ornament, quality materials, considered proportion — not maximalist, not minimal; a fixture with genuine decorative presence.
Teardrop crystal in a tall gold cascade — French light luxury in its most classical form.
Lighting Experience
- E12 candelabra socket — buyer-selected bulbs (not included); the fixture is compatible with any standard E12 base lamp.
- No fixed colour temperature — warmth, brightness, and light character are entirely determined by bulb selection.
- Recommended: 2700K–3000K warm white E12 candelabra for the most sympathetic pairing with gold hardware and teardrop crystal; produces intimate, amber-warm ambiance that amplifies the French decorative character.
- 4000K neutral white suits dining rooms and living spaces where colour accuracy and visual clarity are priorities.
- The vertical cascade of teardrop crystal distributes light in flowing, layered arcs — diffuse and gentle rather than sharp and prismatic; creates a soft luminous glow around the fixture rather than projected spot patterns.
- Wall switch control — on/off. Dimming capability depends on bulb type and dimmer switch compatibility; check E12 bulb specifications.
Note: Light source (E12 bulbs) is not included with this fixture. Bulbs are buyer-selected and available separately.
Materials & Construction
- Frame material: metal hardware.
- Finish: gold.
- Shade material: precision-cut transparent teardrop crystal drops.
- Shade colour: clear / transparent.
- Light source: E12 candelabra base (not included).
- Mounting: hanging suspension with adjustable chain (60 in).
- Indoor use only.
- Care: turn off power, wipe clean with dry cloth.
Size & Visual Options
Two style configurations — Style A and Style B — both sharing the gold metal hardware frame, teardrop crystal drops, E12 socket, and 60'' adjustable hanging chain. Both present a tall, vertically dominant cascade silhouette; Style B is the larger-scale variant.
Style A — the refined scale; tall slender cascade suited to bedrooms, nurseries, dining areas, and intimate living spaces.
- Size: 15.75'' W × 15.75'' D × 27.56'' H
- Weight: 12.79 lb
- Hanging chain: 60'' adjustable
Style B — the fuller scale; taller, wider cascade suited to principal rooms, formal dining rooms, entrance halls, and spaces calling for a more commanding vertical presence.
- Size: 19.69'' W × 19.69'' D × 31.50'' H
- Weight: 15.43 lb
- Hanging chain: 60'' adjustable
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)
Functionality
- Ceiling-mounted hanging suspension — professional electrical installation required.
- Adjustable hanging chain: 60 in — trim to required suspension length at installation.
- Wall switch control — on/off.
- Dimming: dependent on E12 bulb type and compatible dimmer switch (not included).
- E12 candelabra light source — buyer-selected, not included.
- Indoor use only.
- Care: power off at switch, wipe clean with dry cloth.
Technical Specifications
- Product type: Crystal Chandelier.
- Light source: E12 candelabra base (not included — buyer-selected).
- Color temperature: buyer-determined by E12 bulb selection.
- Frame material: metal hardware.
- Finish: gold.
- Shade material: precision-cut transparent teardrop crystal drops.
- Style: French style / light luxury.
- Mounting: hanging suspension with adjustable chain (60 in).
- Voltage: 110V.
- Power supply: hardwired.
- Control: wall switch (on/off).
- Indoor rated.
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Bedrooms and nurseries where Style A's refined scale introduces French decorative warmth without overwhelming the room.
- Dining rooms of all scales — Style A over an intimate table; Style B over a larger formal dining setting.
- Living rooms, entrance halls, and principal spaces where the tall vertical cascade of Style B creates a luminous focal point.
- French, Italian, transitional, classic-contemporary, and European-influenced interiors where teardrop crystal and gold hardware are the natural design language.
- Buyers who prefer to choose their own bulbs — E12 compatibility gives full control over colour temperature, warmth, and brightness, allowing the fixture to be tuned precisely to the space.
- Spaces where a vertically dominant crystal form is preferred over the wide lateral spread of halo-ring or disc formats.
Gold, teardrop, cascade — a French chandelier that earns its place by the quality of what it is.
