Crystal Chandelier Metal Gold Crystal Sphere Sputnik Ring Mobile Integrated LED Modern Mid-Century Nordic Two Sizes
Crystal Chandelier Metal Gold Crystal Sphere Sputnik Ring Mobile Integrated LED Modern Mid-Century Nordic Two Sizes
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States. International shipping may be available for select destinations where listed at checkout. Orders cannot be shipped to unsupported regions.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight presents a sputnik chandelier unlike the bead-strung arms of the collection's first — here, the radial structure is built from connected metallic rings that branch outward from a central body in an arrangement the source describes as a hanging mobile: looping, curving, intricate rather than linear. Each arm terminates in a crystal sphere shade that encloses the integrated LED light source, diffusing and refracting its 3000K warm white output simultaneously. Where P87's dandelion scatters light in all directions from open tip-mounted bulbs, this fixture concentrates each of its 8 or 12 light points within a crystal sphere — the output is softer, more gathered, and the crystal element is structural as much as decorative.
The gold electroplated finish is the only option. Hand-polished rings against crystal sphere shades in a warm white integrated LED output — the combination sits at the intersection of mid-century sputnik and warm Nordic luxury. Rod suspension provides a clean, rigid drop from ceiling to canopy with no chain links in the visual field.
Design & Aesthetic
- Sputnik form with ring construction — radial arms built from connected metallic rings extending outward from a central body; the ring-and-branch structure produces a mobile-like silhouette that reads as more organic and intricate than the clean linear arms of a conventional sputnik; each arm curves and loops within the overall radial composition
- Crystal sphere shades — the first functional crystal shades in the collection; each sphere encloses an integrated LED at the arm tip, simultaneously diffusing the point source and refracting light outward; the spheres are the dominant visual element of the fixture at close range
- Hand-polished rings — each ring finely cut and hand-polished for maximum light reflection across the metal surface; the hand-polished gold catches and bounces the warm white LED output across the frame, adding a secondary shimmer within the overall crystal sphere glow
- Gold electroplated finish — the single finish option; rich, lustrous, warm; the gold armature and crystal spheres together produce a cohesive warm-luxe register that suits both mid-century modern and warm contemporary/Nordic interiors
- Rod suspension — a fixed rigid drop from ceiling canopy to fixture body; cleaner in the visual field than chain; no exposed links between ceiling and the sculptural ring structure
- 22'' body height across both configurations — taller relative to diameter than most other fixtures in the collection; the vertical depth of the ring structure gives the fixture significant sculptural presence from the side as well as from below
- Nordic / mid-century modern — the sputnik silhouette updated with ring construction and crystal sphere shades; at home in interiors that reference both mid-century and contemporary Nordic design
Gold rings. Crystal spheres. A sputnik built like a mobile.
Lighting Experience
- Integrated LED, 3000K warm white, 10W per light — fixed colour temperature; wall switch on/off only; no colour switching, no dimming
- Crystal sphere shades diffuse the LED point source: rather than a sharp directional output, each sphere produces a soft, glowing globe of warm light with prismatic scattering at the crystal surface
- 8-light configuration at 80W total; 12-light at 120W total — the 12-light produces noticeably more output and is the correct choice for rooms at the upper end of the 161–215 sq ft illumination range
- Light direction is downward — despite the radial sputnik form, the crystal sphere shades direct the primary output below the fixture; the gold ring structure above picks up and reflects the warm glow back upward, creating a secondary ambient wash across the ceiling
- Illumination area: 161–215 sq ft
Note: This fixture uses integrated LED (included). Colour temperature is fixed at 3000K warm white. There is no colour temperature switching or brightness dimming. Wall switch provides on/off control only.
Materials & Construction
- Frame material: metal
- Finish: gold electroplated (hand-polished rings)
- Shade material: crystal sphere (one per arm)
- Light source: integrated LED, 3000K warm white, 10W per light (included)
- Suspension: rod (ceiling mount)
- Indoor use only
- Care: turn off power, wipe clean with dry cloth
Size Options
Two configurations, both in gold electroplated finish with rod suspension. Both share the same 22'' body height; the 12-light scales outward in diameter and adds weight.
8-Light — the compact configuration; 24'' diameter; suited to dining rooms for 4–6, living rooms, and bedrooms where the 12-light would over-scale the space.
- Size: 24'' W × 24'' D × 22'' H
- Weight: 11.02 lb
- Suspension: rod
12-Light — the large configuration; 31'' diameter; suited to generous living rooms, open-plan dining areas, and statement installations where the full sculptural impact of the ring-and-sphere structure is best appreciated at scale.
- Size: 31'' W × 31'' D × 22'' H
- Weight: 17.64 lb
- Suspension: rod
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)
Functionality
- Ceiling-mounted rod suspension — professional electrical installation required; rod provides a fixed drop; length typically adjusted at installation
- Wall switch control — on/off only; no colour switching, no dimming
- Integrated LED, 3000K warm white, 10W per arm (included)
- Voltage: 110V
- Power supply: hardwired
- Indoor use only
- Care: power off at switch, wipe clean with dry cloth
Technical Specifications
- Product type: Crystal Chandelier
- Light source: integrated LED, 3000K warm white, 10W per light (included)
- Colour temperature: 3000K warm white (fixed)
- Voltage: 110V
- Max wattage: 10W per light (80W / 120W total)
- Power supply: hardwired
- Frame material: metal (gold electroplated, hand-polished)
- Shade material: crystal sphere
- Style: Nordic / mid-century modern
- Fixture shape: sputnik / ring mobile
- Suspension: rod
- Control: wall switch (on/off)
- Colour temperature dimming: no
- Brightness dimming: no
- Light direction: downward
- Number of lights: 8 / 12
- Illumination area: approximately 161–215 sq ft
- Indoor rated
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Living rooms and dining rooms of 161–215 sq ft where the sputnik ring-and-sphere form provides a sculptural mid-century focal point; the 8-light at 24'' suits dining tables for 4–6 and compact living rooms; the 12-light at 31'' suits more generous open-plan spaces
- Mid-century modern, warm contemporary, and Nordic interiors where gold metalwork, crystal sphere shades, and fixed warm white output are native to the design language — the fixture avoids the cool precision of chrome sputniks and instead produces a warmer, more opulent variation on the form
- Buyers who prefer integrated LED over buyer-supplied bulbs — no bulb sourcing required; the fixture arrives ready to install and operate at a fixed 3000K warm white
- Kitchens and dining rooms where the downward-directed crystal sphere output provides focused ambient light over a table or island while the gold ring structure adds decorative interest above the light cone
- Spaces where the visual field between ceiling and fixture matters — the rod suspension eliminates chain links from the silhouette; the fixture reads as a clean sculptural object hanging from a single clean drop
- Interiors with 9–12 foot ceilings where the 22'' body height allows the ring structure to be appreciated fully in the space between ceiling and the bottom of the fixture
Hand-polished gold rings. Crystal sphere shades. A mid-century sputnik reinterpreted.
