Square PE Glowing Outdoor Floor Lamp IP65 Dimmable RGB+CCT Remote 5W Landscape
Square PE Glowing Outdoor Floor Lamp IP65 Dimmable RGB+CCT Remote 5W Landscape
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
What is the international delivery window? International orders follow the same delivery window as domestic orders: 6–17 business days from order date.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States and internationally to select destinations. Orders cannot be shipped to unsupported regions.
Domestic Shipping (United States)
All orders shipped within the United States qualify for free standard shipping. Total estimated delivery window is 6–17 business days from order date.
International Shipping
Nordalight ships to select international destinations where listed at checkout. International orders follow the same processing time of 1–3 business days. After processing, transit times typically range from 5–14 business days depending on destination, carrier routing, and customs clearance.
Total estimated international delivery window: 6–17 business days from order date.
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer's responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
Nordalight is not responsible for delays caused by customs processing or import inspections. Delivery estimates for international orders are not guaranteed and may vary depending on destination country regulations and carrier performance.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight. defines a modern minimalist square outdoor floor lamp in PE — integrated LED, 5W, dimmable CCT 3000K–6000K, 16 single colours + 4 gradient modes, IP65, hardwired 110–220V or USB rechargeable (1800mAh, 4H charge, 8–10H working time), remote control switch. Two sizes: 11.8''×31.5'' and 11.8''×45.3''. Average lifespan 20000H. Applicable scene: courtyard, garden, villa, yard.
Design & Aesthetic
A solid rectangular block in PE — smooth, hard-surfaced, and precisely proportioned. The entire body glows from within: the PE material transmits LED output through its full surface, creating a uniform luminous volume with no visible light source, no shade, and no directional beam. In white mode it reads as a glowing white block against any dark exterior surface; in colour modes it shifts through the full spectrum including warm white, cool white, and 16 single colour settings. The form is architectural and unornamented — a pure geometric volume that functions as landscape sculpture in daylight and as an intelligent glowing accent after dark. At 43.3'' the tall format commands a pool edge, terrace border, or courtyard path; at 31.5'' it works as a compact repeating bollard in a series. The 16 colour + 4 gradient mode capability makes this equally suited to permanent ambient garden lighting and temporary event or party decoration. Suits contemporary paving, decking, gravel, and garden settings in modern, minimalist, and resort residential contexts.
Lighting Experience
5W integrated LED delivers dimmable CCT from 3000K warm white to 6000K cool white — plus 16 single colour modes and 4 gradient transition modes — all controlled wirelessly via remote. Light radiates through the full PE body surface. IP65 sealed. 20000H lifespan.
Materials & Construction
- Body: PE; finish: white; style: minimalist / modern; shape: rectangular
- Light source: LED integrated, 5W; CCT: 3000K–6000K dimmable + 16 colours + 4 gradient modes
- IP65; voltage: 110–220V (hardwired) / USB rechargeable
- Battery: 1800mAh; charge time: 4H; working time: 8–10H; average lifespan: 20000H
- Control: remote control switch; mounting: placed (freestanding)
- Applicable scene: courtyard, garden, villa, yard
Size & Configuration Options
- 11.8''×31.5'' — 11.81'' W × 11.81'' D × 31.50'' H | Weight: 11.02 lb | Hardwired or USB Rechargeable
- 11.8''×45.3'' — 11.81'' W × 11.81'' D × 45.28'' H | Weight: 15.43 lb | Hardwired or USB Rechargeable
- Power supply: Hardwired or Charging Model — selected at order
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)
Functionality
- Full-body PE luminous volume — entire surface glows evenly; no visible light source, no directional beam, no shade
- 16 single colour modes + 4 gradient modes + dimmable 3000K–6000K CCT — full lighting versatility from permanent ambient to event decoration
- Remote control switch — wireless colour, mode, and dimming adjustment from a distance
- Dual power — hardwired 110–220V for permanent installation; USB rechargeable (1800mAh, 8–10H runtime) for portable placement
- IP65 fully sealed — dustproof and waterproof for pool edge, terrace border, courtyard path, and garden yard installations
- 20000H average LED lifespan — long-term reliable performance with hard-wearing smooth PE surface resistant to wear and tear
Technical Specifications
- Product Type: Outdoor Floor Lamp / Landscape Bollard
- Material: PE | Finish: White | Shape: Rectangular | Style: Minimalist / Modern
- Light Source: LED Integrated | Wattage: 5W
- CCT: 3000K–6000K Dimmable + 16 Single Colours + 4 Gradient Modes
- Control: Remote Control Switch | Dimming: Yes (with remote)
- Power: Hardwired 110–220V / USB Rechargeable | Battery: 1800mAh | Charge: 4H | Working Time: 8–10H
- IP Rating: IP65 | Average Lifespan: 20000H | Mounting: Placed (Freestanding) | Outdoor
- 11.8''×31.5'': 11.81'' W × 11.81'' D × 31.50'' H | 11.02 lb
- 11.8''×45.3'': 11.81'' W × 11.81'' D × 45.28'' H | 15.43 lb
- Applicable Scene: Courtyard, Garden, Villa, Yard
- Product Care: Turn off power / wipe clean with dry cloth
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Square glowing outdoor floor lamp — full-body PE luminous block in two heights for contemporary, minimalist, and resort garden and courtyard settings where geometric sculptural form and colour-flexible intelligent lighting define the landscape character.
- Colour-changing outdoor bollard lamp — 16 colours, 4 gradient modes, dimmable 3000K–6000K CCT, remote control. Permanent ambient lighting or event and party decoration in one fixture.
- IP65 USB rechargeable outdoor floor lamp — 1800mAh battery, 4H charge, 8–10H runtime. Portable and relocatable for poolside, terrace, and garden yard placement without wiring.
- Minimalist square landscape light at 45.3'' — commanding glowing white PE block for villa courtyard, pool edge, and terrace border. Hardwired 110–220V, 20000H lifespan, IP65 sealed.
PE, white, integrated LED 5W dimmable 3000K–6000K + 16 colours — hardwired 110–220V or USB rechargeable, IP65, courtyard, garden, villa, and yard.
