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Effective Date: January 19, 2026
Last Updated: January 19, 2026

Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.

1. About Nordalight

What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.

2. Orders and Purchasing

How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.

Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.

Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.

3. Processing and delivery

What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.

Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.

The total estimated delivery window is 6–17 business days from order date.

Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.

Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.

4. Shipping Issues

What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.

When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.

What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.

5. Returns and Refunds

What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.

Is return approval required?
Yes. Unauthorized returns may be refused.

Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.

Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.

What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.

6. Warranty

Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.

What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.

What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.

7. Billing and Payments

What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.

When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.

Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.

8. Taxes

Is sales tax charged?
Sales tax is calculated at checkout where required by law.

9. Products and Specifications

Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.

Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.

10. Installation

Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.

11. International Orders

Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.

Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.

What is the international delivery window? International orders follow the same delivery window as domestic orders: 6–17 business days from order date.

12. Privacy

How is personal data handled?
Personal data is processed according to the posted Privacy Policy.

13. Promotions

Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.

14. Contact

Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days

Effective Date: January 19, 2026
Last Updated: January 19, 2026

This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.

1. Return Window

Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.

2. Return Authorization Required

To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.

3. Condition Requirements

Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.

4. Restocking Fees

Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused. 

5. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.

6. Oversized and Freight Shipments

Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.

7. Non-Returnable Items

The following items are not eligible for return unless defective on arrival:

• Final sale or clearance items marked non-returnable
• Custom or made-to-order products
• Installed or wired products
• Products returned after 30 days
• International orders are not eligible for return unless defective on arrival, except where required by applicable law.
  

8. Damaged or Defective Items

Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.

9. Refund Method and Timing

Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.

10. Order Refusal and Failed Delivery

Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.

11. Abuse and Fraud Control

Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.

12. Contact Information

Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days

Effective Date: January 19, 2026
Last Updated: January 19, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.

1. Order Processing and Delivery Time

Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.

Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.

After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.

Total estimated delivery window: 6–17 business days from order date.

Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.

2. Shipping Regions

We ship to customers within the United States and internationally to select destinations. Orders cannot be shipped to unsupported regions.

Domestic Shipping (United States)

All orders shipped within the United States qualify for free standard shipping. Total estimated delivery window is 6–17 business days from order date.

International Shipping

Nordalight ships to select international destinations where listed at checkout. International orders follow the same processing time of 1–3 business days. After processing, transit times typically range from 5–14 business days depending on destination, carrier routing, and customs clearance.

Total estimated international delivery window: 6–17 business days from order date.

International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer's responsibility and are not included in product or shipping prices unless explicitly stated at checkout.

Nordalight is not responsible for delays caused by customs processing or import inspections. Delivery estimates for international orders are not guaranteed and may vary depending on destination country regulations and carrier performance.

3. Shipping Methods and Carriers

Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.

4. Shipping Rates

We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.

No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.

For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.

5. Order Tracking

Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.

6. Split Shipments

Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.

7. Address Requirements

Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.

8. Delivery Issues and Carrier Delays

Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.

9. Lost Packages

A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.

10. Damaged Deliveries

Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.

11. Refused or Undeliverable Shipments

Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.

12. International Orders

International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.

13. Policy Updates

This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.

14. Contact Information

Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days