Staircase Chandelier Carbon Steel Crystal Integrated LED 15-Head / 27-Head Champagne Gold Magic Cube 3-Step Modern Nordic
Staircase Chandelier Carbon Steel Crystal Integrated LED 15-Head / 27-Head Champagne Gold Magic Cube 3-Step Modern Nordic
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
What is the international delivery window? International orders follow the same delivery window as domestic orders: 6–17 business days from order date.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States and internationally to select destinations. Orders cannot be shipped to unsupported regions.
Domestic Shipping (United States)
All orders shipped within the United States qualify for free standard shipping. Total estimated delivery window is 6–17 business days from order date.
International Shipping
Nordalight ships to select international destinations where listed at checkout. International orders follow the same processing time of 1–3 business days. After processing, transit times typically range from 5–14 business days depending on destination, carrier routing, and customs clearance.
Total estimated international delivery window: 6–17 business days from order date.
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer's responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
Nordalight is not responsible for delays caused by customs processing or import inspections. Delivery estimates for international orders are not guaranteed and may vary depending on destination country regulations and carrier performance.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight presents the collection's first dedicated staircase chandelier: a towering 118.11'' cascading column of staggered magic cube crystal modules suspended on a champagne gold carbon steel frame. Designed specifically for high-ceiling stairwell voids, it is available in 15-head and 27-head configurations. The 27-head version, at 270W and 59.52 lb, is both the most powerful and the heaviest fixture in the Nordalight range.
Integrated LED throughout, 3-step colour temperature switching via wall switch. Carbon steel frame, champagne gold finish — the first of both in the collection.
Design & Aesthetic
- Magic cube three-dimensional structure — the crystal units are arranged as staggered geometric cubic modules cascading vertically down the full 118.11'' drop; the cubic forms are stacked and offset at different positions along the column, creating a multi-layered three-dimensional composition that reads differently as one moves through the stairwell; the first cubic crystal form in the collection and an entirely different visual language from every ring, disc, drop, or petal fixture in the range
- Champagne gold carbon steel frame — the champagne gold finish is a warmer, softer variant of electroplated gold — less bright, more restrained, with a subtle warmth that recedes behind the crystal rather than competing with it; the first champagne gold finish in the collection; the carbon steel substrate is also new to the range
- 118.11'' total height — nearly ten feet of continuous vertical presence; both configurations share this height, making the fixture proportionally correct for stairwell voids and double-height foyers rather than standard ceiling rooms; the tallest fixture in the collection by a substantial margin
- Two configurations by crystal head count — 15-head at 23.62'' W and 27-head at 31.50'' W; both at the same 118.11'' H; the wider 27-head version fills a larger stairwell void with more crystal density and higher wattage output
- Style: Nordic — the cubic geometric crystal arrangement combines architectural rigour with material warmth; the result is grand in scale but restrained in surface treatment
Nearly ten feet tall. Cubic crystal modules in champagne gold. The collection's first staircase fixture.
Lighting Experience
- Integrated LED (included), 3-step colour temperature switching via standard wall switch; no brightness dimming
- Colour temperature steps: warm white / neutral white / cool white — switched sequentially with each wall switch cycle
- 15-head: 150W
- 27-head: 270W
- Voltage: 110V
Note: This fixture uses 3-step colour temperature switching (warm / neutral / cool white) via standard wall switch. This adjusts colour temperature only — brightness cannot be dimmed.
Materials & Construction
- Frame material: carbon steel, electroplated
- Finish: champagne gold
- Shade material: crystal (transparent, cubic geometric cut)
- Light source: integrated LED (included)
- Suspension: hanging chain, 59.1'' adjustable
- Control: standard wall switch (3-step colour temperature)
- Indoor use only
- Care: turn off power, wipe clean with dry cloth
Size & Specifications
Two configurations — choose by number of heads.
15-Head
- Size: 23.62'' W × 23.62'' D × 118.11'' H
- Weight: 33.07 lb
- Power: 150W
- Chain: 59.1'' (adjustable)
27-Head
- Size: 31.50'' W × 31.50'' D × 118.11'' H
- Weight: 59.52 lb — ceiling reinforcement required
- Power: 270W
- Chain: 59.1'' (adjustable)
Both configurations share the same 118.11'' body height and 59.1'' adjustable chain.
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)
Functionality
- Ceiling-mounted hanging suspension — professional electrical installation required; structural assessment of ceiling void strongly recommended for the 27-head configuration (59.52 lb)
- Adjustable chain: 59.1''
- Total installed drop: up to 177.2'' (chain + body) at maximum chain extension
- Integrated LED (included)
- Voltage: 110V
- Power supply: hardwired
- Indoor use only
Technical Specifications
- Product type: Staircase Chandelier
- Light source: integrated LED (included)
- Power: 150W (15-head) / 270W (27-head)
- Light direction: ambient
- Colour temperature: 3-step (warm white / neutral white / cool white)
- Colour temperature dimming: yes (3-step via wall switch)
- Brightness dimming: no
- Control: standard wall switch
- Voltage: 110V
- Power supply: hardwired
- Frame material: carbon steel (electroplated)
- Finish: champagne gold
- Shade material: crystal (transparent, cubic geometric)
- Style: Nordic
- Mounting: hanging chain suspension (59.1'' adjustable)
- Sizes: 23.62'' W × 23.62'' D × 118.11'' H (15-head) / 31.50'' W × 31.50'' D × 118.11'' H (27-head)
- Weights: 33.07 lb (15-head) / 59.52 lb (27-head)
- Indoor rated
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Stairwell voids, double-height foyers, and multi-storey atria where the full 118.11'' vertical drop can be expressed without obstruction; this fixture is designed for architectural height, not standard room ceilings
- The 15-head configuration for stairwell widths of approximately 23–28'', delivering 150W of integrated LED output across a cascading cubic crystal column; the lighter 33.07 lb weight is manageable with standard structural provisions
- The 27-head configuration for wider voids of approximately 31–36'', at 270W — the most powerful fixture in the collection, and the heaviest at 59.52 lb; ceiling structure must be assessed and reinforced before installation
- Villa, hotel, and hospitality interiors where a statement vertical lighting installation is required to animate the stairwell as a principal architectural feature rather than a transition zone
- Nordic and modern interior schemes where the cubic crystal geometry and champagne gold frame read as architectural rather than decorative; the muted finish and geometric crystal modules suit interiors that favour material precision over ornamentation
- High-ceiling installations where a 59.1'' adjustable chain gives sufficient flexibility to set the fixture precisely within the stairwell void, independent of ceiling mount point height
The tallest fixture in the collection. The most powerful. The first built specifically for the stairwell.
