Molecular Glass Globe Chandelier
Molecular Glass Globe Chandelier
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
What is the international delivery window? International orders follow the same delivery window as domestic orders: 6–17 business days from order date.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States and internationally to select destinations. Orders cannot be shipped to unsupported regions.
Domestic Shipping (United States)
All orders shipped within the United States qualify for free standard shipping. Total estimated delivery window is 6–17 business days from order date.
International Shipping
Nordalight ships to select international destinations where listed at checkout. International orders follow the same processing time of 1–3 business days. After processing, transit times typically range from 5–14 business days depending on destination, carrier routing, and customs clearance.
Total estimated international delivery window: 6–17 business days from order date.
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer's responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
Nordalight is not responsible for delays caused by customs processing or import inspections. Delivery estimates for international orders are not guaranteed and may vary depending on destination country regulations and carrier performance.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight presents a molecular glass globe chandelier in solid copper — a fixture whose design logic is drawn from chemistry rather than architecture. Each clear glass globe sits at the end of a short copper stem, the stems branching from a central copper frame in a pattern that mirrors the spatial arrangement of atoms in a molecular structure. When illuminated, the transparent glass globes catch and scatter the integrated LED source in every direction, the overall effect reading as a field of suspended light — ten points of it, or thirteen, or sixteen, or nineteen, each one a small luminous sphere held precisely in place by the geometry of the branching frame. Three finishes — copper, nickel, and black — give the same molecular structure three entirely different characters: the copper warm and tactile, the nickel cool and resolved, the black graphic and assertive. A Nordic fixture for rooms that want their ceiling light to say something.
Design & Aesthetic
- Molecular structure arrangement — each clear glass globe is mounted at the end of a short individual stem, the stems extending from a branching copper frame in a spatial pattern drawn from the visual language of molecular chemistry; the result is a three-dimensional cluster of luminous spheres suspended in precise geometric relationship to one another.
- Clear transparent glass globes — high-transparency glass shades with no diffusion coating; the glass is fully clear, allowing the light source inside each globe to read as a distinct point of light, creating the starry-field visual effect that defines the fixture's character in the room.
- Solid copper frame — the structural material is solid copper rather than the aluminum used in the majority of the collection; the copper construction contributes both additional weight and a distinctly warmer, more mineral quality to the frame surface at the standard copper finish.
- Three finish options: Copper, Nickel, and Black — the copper finish reads warm and organic; the nickel finish reads clean and contemporary; the black finish reads bold and graphic. All three finishes are available across all four head configurations.
- Nordic style — the fixture's spatial openness, honest material expression, and structural geometry align with the Nordic design tradition of resolved forms that earn their place in the room through quality of construction and clarity of concept.
- Low-profile total height of 19.69'' across all four configurations — the compact fixture depth makes this one of the most standard-ceiling-friendly chandeliers in the collection, allowing a properly scaled hang in rooms where a deeper cascading form would restrict visual clearance.
Copper stems. Clear glass spheres. A molecular arrangement that turns a ceiling fixture into a small model of something you might find in a chemistry textbook — and makes the room better for it.
Lighting Experience
- Integrated LED light source, 3-step colour temperature adjustment: 3000K (Warm White) / 4500K (Natural White) / 6000K (Cool White).
- Colour temperature adjusted via wall switch cycling through three fixed presets.
- Clear glass shades transmit light with minimal diffusion — each globe reads as a distinct luminous point, the combined output across ten, thirteen, sixteen, or nineteen globes creating a scattered, starfield-quality ambient light distribution across the ceiling plane and upper walls.
- The undiffused glass produces a brighter, more directional quality of light from each individual globe than an acrylic or frosted shade would — the overall room effect is sparkling rather than soft, alive rather than calm.
- The copper finish interacts most warmly with the 3000K preset, deepening the room's amber palette; the nickel finish is best served by the 4500K natural white setting; the black finish reads most resolved under 6000K cool white, which sharpens the graphic contrast between the dark frame and the bright glass.
- CRI 80 — accurate colour rendering across the three temperature settings.
- Power across configurations: 50W (Ten Heads) / 65W (Thirteen Heads) / 80W (Sixteen Heads) / 95W (Nineteen Heads).
Note: Colour temperature adjustment operates via wall switch cycling through three fixed presets — 3000K / 4500K / 6000K. Continuous brightness dimming is not supported.
Materials & Construction
- Frame material: solid copper.
- Shade material: clear transparent glass, globe form.
- Light source: integrated LED (built-in, not user-replaceable).
- Colour temperature: 3-step — 3000K / 4500K / 6000K.
- CRI: 80.
- Control: wall switch (3-step colour temperature cycling).
- Power supply: hardwired.
- Voltage: 110V — US standard.
- Indoor use only.
- Care: power off before cleaning; wipe frame with dry cloth, handle glass globes with care.
The solid copper frame construction delivers structural solidity and a material warmth that distinguishes this fixture from lighter aluminum alternatives — the copper patina responding subtly to the light it carries and deepening in character over time.
Size & Visual Options
Four configurations are available, each offered in three finishes: Copper, Nickel, and Black. Ten and Thirteen Heads share the same 31.50'' diameter footprint; Sixteen and Nineteen Heads share the same 40.16'' diameter footprint. The additional heads within each footprint pair increase globe density and light output without increasing the overall spread of the fixture. All four configurations share an identical total height of 19.69''.
Ten Heads Ten clear glass globes on branching copper stems — the entry configuration, delicate in presence, suited to intimate dining rooms, bedrooms, and compact living spaces.
- Size: 31.50'' Width x 31.50'' Depth x 19.69'' Height
- Weight: 8.16 lb
- Power: 50W
- Finishes available: Copper / Nickel / Black
Thirteen Heads Thirteen clear glass globes within the same 31.50'' footprint as the Ten Heads — a denser molecular cluster for the same room scale, producing greater visual richness and higher light output.
- Size: 31.50'' Width x 31.50'' Depth x 19.69'' Height
- Weight: 10.36 lb
- Power: 65W
- Finishes available: Copper / Nickel / Black
Sixteen Heads Sixteen clear glass globes on a larger 40.16'' diameter frame — suited to standard and larger dining rooms, living rooms, and open-plan spaces where the ten and thirteen-head footprint would read as too light.
- Size: 40.16'' Width x 40.16'' Depth x 19.69'' Height
- Weight: 12.35 lb
- Power: 80W
- Finishes available: Copper / Nickel / Black
Nineteen Heads Nineteen clear glass globes within the 40.16'' footprint — the densest and most luminous configuration in the family, suited to principal dining rooms, generous living spaces, and commercial environments where a full starfield presence is required.
- Size: 40.16'' Width x 40.16'' Depth x 19.69'' Height
- Weight: 13.89 lb
- Power: 95W
- Finishes available: Copper / Nickel / Black
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)
Functionality
- Ceiling-mounted hanging chandelier, hardwired.
- Wall switch control — 3-step colour temperature cycling (3000K / 4500K / 6000K).
- Integrated LED — no bulb replacement required.
- Three finish options available across all configurations: Copper, Nickel, Black.
- Indoor use only.
- Care: power off before cleaning; wipe with dry cloth; handle glass components carefully.
Technical Specifications
- Product type: Chandelier.
- Style: Nordic Modern.
- Light source: LED Integrated (built-in).
- Colour temperature: 3-step — 3000K / 4500K / 6000K.
- CRI: 80.
- Brightness dimming: No.
- Colour temperature dimming: 3-step via wall switch.
- Control type: wall switch.
- Finish options: Copper / Nickel / Black.
- Frame material: solid copper.
- Shade material: clear transparent glass, globe form.
- Voltage: 110V.
- Power: 50W / 65W / 80W / 95W.
- Dimensions: 31.50'' W x 31.50'' D x 19.69'' H / 31.50'' W x 31.50'' D x 19.69'' H / 40.16'' W x 40.16'' D x 19.69'' H / 40.16'' W x 40.16'' D x 19.69'' H.
- Power supply: hardwired.
- Indoor rated.
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Dining rooms where a sparkling, point-light ceiling presence is preferred over a soft diffused glow — the clear glass globes producing a distinct starfield quality overhead that animated, reflective, or glass-accented interiors respond to particularly well.
- Nordic, contemporary, and transitional interiors where the molecular structure's honest geometric logic and the solid copper frame's material integrity align with a broader design language that values resolved construction over decorative surface.
- Standard-height residential ceilings — the 19.69'' total fixture height across all configurations makes this one of the collection's most versatile chandeliers for 8 and 9 foot rooms, providing a full ceiling presence without requiring the clearance depth that taller cascading fixtures demand.
- Multi-finish interior schemes: the copper finish suits warm-toned rooms with timber, leather, and natural stone; the nickel finish suits cooler palettes with white plaster, concrete, and brushed metal hardware; the black finish suits graphic, high-contrast interiors where the fixture is intended as a bold visual statement.
- Bedrooms and sitting rooms where the ten or thirteen-head configuration's 31.50'' footprint and lighter weight provide an elegant, airy ceiling presence without overwhelming the room's domestic scale.
- Commercial dining, hotel lobbies, and hospitality spaces where the nineteen-head configuration's dense 40.16'' globe cluster and 95W output deliver a visually rich, room-defining overhead statement appropriate to a principal entertaining or dining environment.
Nineteen glass spheres, or sixteen, or thirteen, or ten. Copper, nickel, or black. Each one a small clear globe at the end of a stem, the whole thing arranged the way atoms are arranged — by a logic that is older than design, and looks better for it.
