Crystal Chandelier Carbon Steel Champagne Gold Modern Cube Geometric LED Tri-Color Radial Arm Multi-Head
Crystal Chandelier Carbon Steel Champagne Gold Modern Cube Geometric LED Tri-Color Radial Arm Multi-Head
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Frequently asked questions
Frequently asked questions
Effective Date: January 19, 2026
Last Updated: January 19, 2026
Below are answers to common questions regarding Nordalight products, orders, shipping, billing, returns, and warranties.
1. About Nordalight
What is Nordalight?
Nordalight is a lighting brand offering indoor and outdoor lighting fixtures designed for residential use, with a focus on modern and Scandinavian-inspired styles.
2. Orders and Purchasing
How do I place an order?
Orders are placed through the website by adding items to cart and completing secure checkout.
Can I change or cancel my order?
Orders may be changed or canceled only before processing begins. Once processing or shipment starts, changes are not guaranteed.
Will I receive confirmation?
Yes. An order confirmation email is sent after checkout.
3. Processing and delivery
What are processing and delivery times?
Orders are processed within 1–3 business days after successful payment authorization. Orders placed after 5:00 PM Pacific Time (PT) are processed the next business day.
Standard delivery time is 5–14 business days after processing, depending on destination and carrier routing.
The total estimated delivery window is 6–17 business days from order date.
Is shipping free?
Standard U.S. shipping is free on eligible orders. Oversized, freight, or special-handling items may show a separate shipping charge at checkout when applicable.
Do you provide tracking?
Yes. Tracking details are issued when shipment is dispatched.
4. Shipping Issues
What if delivery is delayed?
Carrier and logistics delays can occur and are outside merchant control. Shipment support is provided.
When is a package considered lost?
A package may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7-10 business days depending on carrier review.
What if my order arrives damaged?
Damage must be reported within 48 hours of delivery with product and packaging photos.
5. Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days of delivery with prior authorization.
Is return approval required?
Yes. Unauthorized returns may be refused.
Are shipping fees refundable?
Standard outbound shipping offered at no charge does not create a refundable shipping value. Freight, oversized, expedited, and special-handling shipping charges are non-refundable.
Are restocking fees charged?
Restocking fees may apply for used, installed, or altered items as defined in the Refund and Return Policy. No restocking fee applies to items returned unused and in original condition.
What items are not returnable?
Final sale items, custom products, installed or wired products, international orders, and items returned after 30 days are not eligible unless defective on arrival.
6. Warranty
Do products include a warranty?
Yes. Products include a limited one-year warranty unless a different term is explicitly stated on the product page.
What controls if marketing text conflicts with warranty length?
The posted Warranty Policy and product page warranty term control.
What is excluded from warranty?
Improper installation, misuse, environmental damage, consumables, and labor costs are excluded.
7. Billing and Payments
What payment methods are accepted?
Major credit cards, debit cards, and secure checkout payment options displayed at checkout.
When am I charged?
Charges are captured when the order is approved for fulfillment or shipment depending on payment processor workflow.
Why is there a pending charge?
A pending charge is a temporary authorization hold used for fund verification.
8. Taxes
Is sales tax charged?
Sales tax is calculated at checkout where required by law.
9. Products and Specifications
Will products exactly match photos?
Minor finish or color variation may occur due to manufacturing and display differences.
Are bulbs included?
Bulb inclusion varies by product and is stated on the product page.
10. Installation
Do you provide installation services?
No. Installation and electrical work are the customer’s responsibility.
11. International Orders
Are international orders returnable?
International orders may be subject to different return eligibility depending on destination laws and shipping limitations. Return eligibility will be confirmed during return authorization.
Who pays duties and import taxes?
Customers are responsible for customs duties and import fees.
What is the international delivery window? International orders follow the same delivery window as domestic orders: 6–17 business days from order date.
12. Privacy
How is personal data handled?
Personal data is processed according to the posted Privacy Policy.
13. Promotions
Can discounts be combined?
Promotions are not combinable unless explicitly stated and are not retroactive.
14. Contact
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Returns and Refund Policy
Returns and Refund Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Refund and Return Policy governs returns, refunds, and exchanges for products purchased directly from Nordalight. By placing an order, you agree to these terms.
1. Return Window
Eligible items may be returned within 30 calendar days from the confirmed delivery date. Returns requested after the 30-day window are not eligible for refund or credit. All returns require prior authorization. Unauthorized returns may be refused.
2. Return Authorization Required
To request a return, contact info@nordalight.com and provide your order number, item name, and reason for return. Return instructions are issued after authorization. Items sent back without approval may be rejected.
3. Condition Requirements
Returned products must be unused, uninstalled, unmodified, and in original packaging with all components and accessories included. Products showing installation, wiring modification, mounting marks, or alteration are not considered unused. Returns that arrive damaged, incomplete, or improperly packaged may be denied or partially refunded.
4. Restocking Fees
Nordalight does not charge restocking fees. Approved returns that meet the condition requirements are not subject to any restocking charge. Returns that do not meet the condition requirements may be refused.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrectly shipped. Standard outbound shipping provided at no charge does not create a refundable shipping value. Any paid shipping fees (including freight, oversized, expedited, or special-handling services) are non-refundable. Trackable shipping service is required. Nordalight is not responsible for returns lost or damaged in transit.
6. Oversized and Freight Shipments
Large or freight-shipped items may require specialized return pickup. Freight return and handling charges are non-refundable and will be disclosed during return authorization.
7. Non-Returnable Items
The following items are not eligible for return unless defective on arrival:
- Final sale or clearance items marked non-returnable
- Custom or made-to-order products
- Installed or wired products
- Products returned after 30 days
- International orders are not eligible for return unless defective on arrival, except where required by applicable law.
8. Damaged or Defective Items
Damage or defect claims must be reported within 48 hours of delivery with clear photos of the product and packaging. Reports submitted after this window may limit our ability to process carrier claims. Verified defective items qualify for replacement or refund.
9. Refund Method and Timing
Approved refunds are issued only to the original payment method after returned item inspection and approval. Processing time is typically 5–10 business days after receipt. Refunds include product price and applicable tax only. Standard outbound shipping provided at no charge does not create a refundable shipping value. Paid shipping, freight, handling, and special service fees are non-refundable.
10. Order Refusal and Failed Delivery
Orders refused at delivery or returned due to address errors or failed delivery attempts may be refunded minus original and return shipping charges.
11. Abuse and Fraud Control
Returns and refunds may be refused in cases of excessive return activity, policy abuse, product tampering, or suspected fraud.
12. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Shipping Policy
Shipping Policy
Effective Date: January 19, 2026
Last Updated: January 19, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Nordalight. By placing an order, you accept the terms below.
1. Order Processing and Delivery Time
Order cut-off time: 5:00 PM Eastern Standard Time (PT). Orders placed after the cut-off time are processed the next business day.
Orders are processed within 1–3 business days after successful payment authorization. Business days are Monday through Friday, excluding federal holidays. Processing includes order verification, quality checks, and shipment preparation.
After processing, transit time is typically 5–14 business days, depending on destination and carrier routing.
Total estimated delivery window: 6–17 business days from order date.
Delivery estimates are based on normal carrier operations and logistics conditions and are not guaranteed; delivery timing may vary depending on carrier performance and destination.
2. Shipping Regions
We ship to customers within the United States and internationally to select destinations. Orders cannot be shipped to unsupported regions.
Domestic Shipping (United States)
All orders shipped within the United States qualify for free standard shipping. Total estimated delivery window is 6–17 business days from order date.
International Shipping
Nordalight ships to select international destinations where listed at checkout. International orders follow the same processing time of 1–3 business days. After processing, transit times typically range from 5–14 business days depending on destination, carrier routing, and customs clearance.
Total estimated international delivery window: 6–17 business days from order date.
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer's responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
Nordalight is not responsible for delays caused by customs processing or import inspections. Delivery estimates for international orders are not guaranteed and may vary depending on destination country regulations and carrier performance.
3. Shipping Methods and Carriers
Orders are shipped using established commercial carriers and logistics providers. Carrier and service level are selected based on package size, destination, and delivery efficiency. Method selection is determined at fulfillment.
4. Shipping Rates
We offer free standard shipping on all eligible orders delivered within the United States unless a different rate is clearly shown on the product page or at checkout.
No separate standard shipping charge is added for qualifying orders. Any optional expedited shipping services, freight handling, oversized item handling, or special delivery services will display their charges at checkout when applicable.
For freight, oversized, or special-handling items, additional shipping fees may apply and will be disclosed before order confirmation.
5. Order Tracking
Tracking information is issued when shipment is dispatched. Tracking details are sent by email when available. Tracking activation may take up to 48 hours after carrier pickup.
6. Split Shipments
Multi-item orders may ship in multiple packages to optimize delivery speed and handling. Each package will have separate tracking when applicable.
7. Address Requirements
Customers are responsible for providing complete and accurate shipping details at checkout. Orders with invalid or incomplete addresses may be delayed or canceled. We are not responsible for carrier delivery outcomes caused by incorrect address data provided by the customer.
8. Delivery Issues and Carrier Delays
Carrier delays caused by weather events, transportation disruptions, customs processing, or regional service interruptions can affect delivery timing. These events are outside merchant control but we will assist customers in coordinating with the carrier.
9. Lost Packages
A shipment may be considered lost after carrier investigation confirms non-delivery or extended tracking inactivity, typically after 7–10 business days depending on carrier review.
10. Damaged Deliveries
Damage claims must be reported within 48 hours of delivery with clear photos of packaging and product condition. Claims submitted after this window may be denied due to carrier claim limits.
11. Refused or Undeliverable Shipments
Shipments returned due to refusal, failed delivery attempts, or address errors may be subject to reshipping charges. If a refund is issued, any paid shipping, freight, oversized, or special-handling charges may be deducted.
12. International Orders
International shipments may be subject to customs duties, taxes, and import fees imposed by destination authorities. These charges are the customer’s responsibility and are not included in product or shipping prices unless explicitly stated at checkout.
13. Policy Updates
This Shipping Policy may be updated periodically. Revised versions are posted on this page with updated effective dates. Continued purchase constitutes acceptance of the current policy.
14. Contact Information
Store Name: Nordalight
Address: 453 S Spring St Ste 400 Los Angeles, CA 90013 USA
Email: info@nordalight.com
Phone: +1 (213) 342-1120
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time
Standard response time: 1–2 business days
Nordalight presents a chandelier defined by geometric precision: precision-cut crystal cubes mounted on radiating champagne gold arms, each one catching and fracturing light into sharp angular refractions. Where traditional crystal chandeliers build their visual weight through hanging drops and cascading strands, this fixture distributes it outward — a flat, controlled disc of crystalline geometry that reads as modern and architectural from below. Five configurations span four compact radial disc formats and one entirely distinct long crane form, making this one of the more versatile entries in the carbon steel family in terms of spatial application.
The four round configurations scale by head count — 6, 8, 12, and 15 — with the 6- and 8-head staying at 5.91'' in height and the 12- and 15-head stepping up to 9.84''. All four are genuinely flat-profile fixtures: the visual statement is in the breadth and the cube geometry, not the fixture body. The 6-head long crane configuration is an entirely different typology. At 47.24'' in height and just 12.60'' wide, it is a tall, narrow vertical form — a slender crane of champagne gold and crystal suited to stairwells, narrow alcoves, and spaces where vertical presence matters and horizontal footprint is constrained. Integrated tri-color LED (3000K / 4000K / 6000K) and a 59.1'' adjustable hanging chain are shared across all five.
Design & Aesthetic
- Carbon steel champagne gold electroplated frame — warm, refined finish with strong structural rigidity; carbon steel provides a denser, more substantial base than aluminum alloy equivalents
- Precision-cut transparent crystal cubes — cubic geometry produces sharper, more angular refractions than round or teardrop crystal formats; light breaks into defined geometric patterns rather than soft scattered pools
- Radial arm architecture — crystal cube heads are mounted on arms extending outward from a central canopy, creating a flat disc silhouette that presents a clean geometric profile from every viewing angle
- Flat disc profile in round configurations (5.91'' H at 6- and 8-head; 9.84'' H at 12- and 15-head) — the fixture sits close to its own visual plane; all mass and interest is distributed laterally across the arm span rather than vertically through a deep body
- The champagne gold finish interacts with the crystal cube format to produce a warm but precise aesthetic — the warmth of the gold softens what would otherwise be a cold geometric arrangement, making the fixture legible in both contemporary and transitional interiors
- 6-head long crane is a distinct architectural form: a narrow vertical structure with crystal cube heads arranged along a tall slender frame, reading as a sculptural column of light rather than a ceiling disc
- Cube crystal geometry differentiates this fixture clearly from the staggered-cluster pendant format of the Rubik's Cube Cluster (Product 72) — where that fixture builds volume through depth and vertical stagger, this one builds it through lateral spread and flat precision
Geometry as the organizing principle — cubic crystal on champagne gold arms, controlled, flat, and contemporary.
Lighting Experience
- Integrated LED light source — bulbs included, no replacement required
- Tri-color 3000K / 4000K / 6000K via wall switch — a single press cycles through each colour temperature in sequence
- 3000K warm white: amber-toned and intimate — draws out the warmth of the champagne gold frame; suited to dining rooms, living rooms, and bedrooms where comfort and atmosphere are the priority
- 4000K neutral white: balanced and clean — a natural daylight tone that suits open-plan living, kitchens, and transitional spaces where clarity matters as much as warmth
- 6000K cool white: crisp and brilliant — maximises the angular refractive quality of the crystal cubes, producing sharp, high-contrast light patterns; suited to contemporary and minimalist interiors, and commercial or hospitality environments where visual impact takes priority
- The cubic crystal format is particularly well-suited to 6000K output — cool colour temperatures amplify the precision of the angular refractions, producing defined geometric light patterns across surrounding surfaces
- Radial arm layout distributes light outward from the centre — even, omnidirectional coverage suited to round tables, central seating arrangements, and open floor plans
Note: Tri-color LED controls colour temperature only via the wall switch. It does not adjust brightness. There is no remote control.
Materials & Construction
- Frame material: carbon steel — electroplated champagne gold finish
- Finish: champagne gold
- Shade material: precision-cut transparent crystal — cubic format
- Shade colour: clear / transparent
- Light source: integrated LED (included)
- Mounting: hanging suspension with adjustable chain (59.1 in)
- Indoor use only
- Care: turn off power, wipe clean with dry cloth
Size & Visual Options
Five configurations available: four radial disc formats scaled by head count and one long crane form for vertical-emphasis installations. All share the same champagne gold finish, crystal cube shades, tri-color LED, and 59.1'' hanging chain. Head count governs both the diameter and the power output of the round configurations; the long crane stands apart as a distinct typology suited to different spatial requirements.
6-heads — compact six-arm radial disc, the smallest round configuration, suited to dining tables, bedrooms, and secondary living spaces.
- Size: 27.56'' W × 27.56'' D × 5.91'' H
- Weight: 15.43 lb
- Hanging chain: 59.1'' adjustable
8-heads — eight-arm radial disc, wider footprint with the same flat 5.91'' profile as the 6-head; suited to larger dining tables and principal living rooms.
- Size: 33.46'' W × 33.46'' D × 5.91'' H
- Weight: 19.84 lb
- Hanging chain: 59.1'' adjustable
12-heads — twelve-arm radial disc, first configuration to step up in body height (9.84''); suited to generous open-plan spaces, large dining rooms, and hotel interiors.
- Size: 38.58'' W × 38.58'' D × 9.84'' H
- Weight: 24.25 lb
- Hanging chain: 59.1'' adjustable
15-heads — fifteen-arm radial disc, widest round footprint in the configuration range; a statement installation for grand dining rooms, hotel lobbies, and large-format living rooms.
- Size: 41.34'' W × 41.34'' D × 9.84'' H
- Weight: 28.66 lb
- Hanging chain: 59.1'' adjustable
6-head long crane — tall narrow crane form, six crystal cube heads on a slender vertical structure; an entirely distinct typology from the radial disc configurations, suited to stairwells, narrow alcoves, and vertically proportioned spaces where a disc format would read as too wide.
- Size: 12.60'' W × 33.46'' D × 47.24'' H
- Weight: 15.43 lb
- Hanging chain: 59.1'' adjustable
Note: Dimensions shown in imperial units as listed in product specifications (1 in = 2.54 cm · 1 cm = 0.39 in)***
Functionality
- Ceiling-mounted hanging suspension — professional electrical installation required
- Adjustable hanging chain: 59.1 in — trim to required suspension length at installation
- Wall switch control — cycles through 3 colour temperatures (3000K / 4000K / 6000K) in sequence
- Tri-color LED: colour temperature only — brightness is not adjustable
- Integrated LED — no replacement required
- Indoor use only
- Care: power off at switch, wipe clean with dry cloth
Technical Specifications
- Product type: Crystal Chandelier
- Light source: integrated LED (included)
- Color temperature: 3-step — 3000K / 4000K / 6000K (wall switch controlled)
- Color temperature dimming: yes
- Brightness dimming: no
- Frame material: carbon steel
- Finish: champagne gold (electroplated)
- Shade material: precision-cut transparent crystal (cubic format)
- Style: modern / contemporary luxury
- Mounting: hanging suspension with adjustable chain (59.1 in)
- Voltage: 110V
- Power supply: hardwired
- Power: 60W (6-heads) / 80W (8-heads) / 120W (12-heads) / 150W (15-heads)
- Indoor rated
Voltage Note: Various electrical versions are available. Products are configured based on destination country requirements and can be supplied for US, EU, UK, AU, and Canada standards where applicable.
Ideal For
- Dining rooms and living rooms where the 6- or 8-head flat disc delivers a precise geometric focal point without visual excess
- Large open-plan spaces, hotel dining rooms, and principal reception areas where the 12- or 15-head radial disc introduces statement-scale presence
- Stairwells, narrow alcoves, and vertically proportioned spaces where the long crane configuration provides a tall, slender column of light with a minimal horizontal footprint
- Contemporary, Nordic, and minimalist interiors where geometric precision and champagne gold warmth are the design language
- Hotels, restaurants, villas, and clubs where a distinctive crystal cube geometry distinguishes the space from conventional chandelier formats
- Designers and specifiers who need a flat-profile crystal fixture that doesn't compromise on visual impact or wattage output at grand scale
Five arms, five configurations — each a different answer to the same brief: geometric luxury, champagne gold, crystal cube precision.
